
Dear customer,
Please find below the instructions to follow when wishing to return a faulty item:
· You have the right to return a faulty item within 7 days after receiving the item. In the unlikely event that you do have a faulty item, please send us an email at store@pull-in.com including your name and address, reference number, size and if possible the collection from which the item was purchased, as well as a detailed description of the defect (including a photo). We will then contact you with further details and to give you a return number. No return will be accepted without a return number.
· For hygiene reasons, please do not remove your own underwear before trying on undergarments or swimwear. Items that have already been worn and washed will not be refunded or exchanged.
Please make sure the item returned is accompanied with its original packaging and sent to the following address mentioning the return number on the package.
Pyneide Distribution
578 avenue de Pascouaou
40150 HOSSEGOR
France
Thank you for your understanding.
Best regards,
Sales department
store@pull-in.com